Long time, no see.
Fill the week. With regulars.
Text past customers, open estimates and leads that didn’t book, in your own words. Then ask for a Google review once the job is paid.
Start with folks who know you.
Who to text next.
Pick a ready-made group, choose a message, and reach the customers who are most likely to need you.
Gone quiet
3 months+64
- Nina ShahLast heard from Sep 2025
- Ned ByrneLast heard from Sep 2025
- Hank CobbLast heard from Sep 2025
- Erik PikeLast heard from Sep 2025
Start from · Check in
Hi Nina, it’s Ellsworth HVAC. It’s been a while! Need anything taken care of? Reply here and we’ll get you on the schedule. Reply STOP to opt out.
Here’s the score.
See what came back.
Every campaign keeps its own score: texts sent, replies, jobs booked and opt-outs, counted for you.
Who wrote back.
A reply counts for 14 days after the text, and it lands in your Inbox.
Who booked.
A booking or an approved estimate counts for 30 days.
Who opted out.
Anyone who texts STOP is never texted again.
Nobody likes a 7 AM text.
Texts that keep decent hours.
Send right away or pick a time. Either way, texts only go out between 9 AM and 8 PM your time, about one a second.
Sent late? It waits.
Anything after 8 PM goes out at 9 the next morning.
STOP is added for you.
“Reply STOP to opt out.” goes on any text that doesn’t already say it.
Once a week, at most.
Anyone who got a campaign text in the last 7 days is left out.
When it goes
Scheduled · Tue 9:00 AMTuesday, Oct 14
Pick a time
Texts go out 9am to 8pm your time
Ask while they’re smiling.
Paid. Thanked. Reviewed.
When a job is marked paid, the customer gets one text with your Google review link. Once per customer, not after every job.
Or send it yourself.
Request a Google review from any customer’s page.
Your booking form on Google.
Copy the link to a form with open times and paste it into your Google profile.
Needs texting set up and your Google review link saved.
Job paid
Water heater flush
Paid in fullReview text
Hi Rosa, thanks for choosing Ellsworth HVAC! If we did a great job, we’d really appreciate a quick Google review: g.page/r/ellsworth-hvac/review
Google review
Rosa Diaz
When you’re ready for more.
More ways to grow.
Need a website, postcards or brand design? Plan it with our team. Each service is quoted separately from your subscription.
Preview postcard artwork in OnSiteCall. Plan the mailing with our team.
Beyond the app
Marketing hub- WebsitePlanned with our team
- PostcardsPlanned with our team
- Brand designPlanned with our team
Questions about marketing.
Who you can text, when texts go out, replies, reviews and postcards.
Who can I text?
Customers and leads who can receive texts. Anyone who texted STOP or is marked do not contact is left out automatically, and nobody gets two campaign texts within 7 days.
Do I need carrier registration?
Yes. US carriers require every business that texts to register first. Campaigns send once your registration is approved.
When do texts go out?
Right away, or at a time you pick. Either way they only go out between 9 AM and 8 PM in your time zone, about one a second. Anything sent later waits for the morning.
What happens when someone replies?
The reply lands in your Inbox like any other text, and the campaign counts it. A reply counts for 14 days after the text, a booking or an approved estimate for 30.
How do review requests work?
Save your Google review link once. When a job is marked paid, that customer gets one text asking for a review. It goes once per customer, not after every job, and texting has to be set up first.
Do you send postcards?
You can upload your own artwork and preview the front and back in OnSiteCall. To mail them, plan the mailing with our team.
They already like you.
Bring them back.
Text the people who already know you, ask paid customers for a Google review, and keep every reply in your Inbox.
Try it free for 15 days. No credit card required.