Which model was that again?
Fix the fault. Keep the file.
The washer that won’t drain, the model number in a photo, and the return visit with the repair approved. Keep the customer and the job together.
It stops halfway through the cycle.
Start with the problem and the appliance.
Collect the customer’s description and photos before the visit. Add the make, model, and access details as you confirm them.
Get the first clues together.
The website form can collect the reported problem and photos of the appliance or its model label.
Give phone calls a record.
Add a call or referral yourself so the customer details do not stay on a scrap of paper.
Keep diagnosis separate from approval.
Record your findings after the visit, prepare the repair estimate, and arrange the work once the customer agrees.
Leads
4 new this week- Nadia FloresWebsite form8:06 PM
- Andre WallaceWebsite chatYesterday
- Mei SullivanReferralTue
- Jonah KimAdded by youMon
A clear price for the work you do.
Keep diagnostic visits and familiar repairs in your own service list. Prepare the final scope and price from the findings your technician records.
appliance repair
Your price book
Your diagnosis. Their approval.
| Service | Price | Unit |
|---|---|---|
| Diagnostic visit | $95 | visit |
| Washer drain-pump repair | $245 | job |
| Dryer heating repair | $285 | job |
| Dishwasher leak repair | $225 | job |
| Refrigerator service | $175 | visit |
Your services. Your rates. Ready for the next estimate.
Example pricesStart with the service call.
Describe your diagnostic visit and price it the way your business works.
Quote the repair clearly.
Use your own repair services, parts details, and labor prices to explain the proposed work.
Keep the accepted version.
The approved estimate stays on record. Book the repair visit separately once the scope is agreed.
The return visit starts with the last one.
Keep the recorded findings, approved repair, and customer instructions with the job. The technician can check the details without calling back to the shop.
Laundry room, through the side door.
Washer drain-pump repair
- On the way
- Arrived
- Working
- Done
Checklist
- Completed: Make, model, and serial recorded
- Completed: Findings added to the job
- Completed: Repair estimate approved
- Remaining: Completion notes and customer handoff recorded
- Approved work
Replace the drain pump specified in the repair estimate.
Approved- Access
Laundry room is on the first floor. Use the side entrance.
- Next step
Record the outcome and review the invoice with the customer.
Findings stay readable.
Use notes and photos to record what your technician found and what the customer reported.
The repair has a clear scope.
Keep the agreed estimate and job details together before assigning the return visit.
Close the visit in the field.
Record the finished work and review the invoice from the phone while the job is still fresh.
The label photo has a home.
Keep the appliance details for next time.
Record the make, model, and serial number against the customer. Keep your service notes with the history so the next call starts with the information you already have.
Appliances can be recorded under the Other equipment type. Your team enters and maintains the details; the app does not identify a model or diagnose a fault from a photo.
Nadia Flores
Washer · LG
Dishwasher · Bosch
Washer is in the first-floor laundry room. Customer reports the cycle stops before the water has fully drained. Review the previous visit notes.
A little setup. A better service call.
Give the next repair a proper record.
Bring your service-call prices, customer details, and technician schedule into one place.
Set up for appliance repair
Add your repair services
Diagnostic visits and the repair work your shop offers.
Your price bookBuild the customer file
Record appliance details, access notes, and previous work.
Ready for next timeSet up your technicians
Assign jobs and choose the actions each person can use.
Team permissions
Questions appliance repair owners ask.
Your prices, your customers, and the way your shop works.
Can I record appliance model and serial numbers?
Yes. Use the Other equipment type in the customer record and enter the appliance details yourself. You can also keep model-label photos and service notes with the job history.
Can I charge for diagnosis and quote the repair separately?
Yes. Create your diagnostic visit as a service and prepare a repair estimate from the findings. The customer can review and approve the repair scope before you arrange that work.
Does OnSiteCall diagnose faults or order replacement parts?
No. Your technician diagnoses the problem and your business arranges the parts. OnSiteCall keeps the recorded findings, estimate, appointment, and invoice organized.
Can the next technician see what happened on the previous visit?
Keep service notes, photos, appliance records, and customer history in the same place. What a team member can view or change depends on their role and the permissions you enable.
Can I send the invoice from the service visit?
Yes. You can review and send invoices from the mobile app. Online invoice payments use your connected payment provider; card processing and customer text delivery require a connection.
Ready for the next service call.
Fix the appliance. Keep the details.
Bring the customer, the findings, the repair estimate, and the invoice into one place.
Try it free for 15 days. No credit card required.